1. Initial Complaint Submission

In the first instance, please submit your complaint in writing to the Office Manager, providing full details of the issue. Upon receipt of your complaint, we will acknowledge it within three working days. A thorough investigation will then be conducted, and you will receive a formal response within 15 working days.

2. Escalation to the Managing Director

If you are not satisfied with the response from the Office Manager or if the matter remains unresolved, you may escalate your complaint to the Managing Director, who will provide our company’s final viewpoint. You can contact the Managing Director via email at director@residentiallinks.co.uk or by post at:

A final investigation will be carried out, and a written response will be issued within 15 working days of receipt, detailing our company’s final position on the matter.

3. Referral to The Property Ombudsman

Should you remain dissatisfied after receiving our final viewpoint, you may refer your complaint to The Property Ombudsman for independent review. Complaints must be submitted to the Ombudsman within 12 months of the date of our final response.

Further information about The Property Ombudsman’s complaints process, Code of Practice, and Terms of Reference can be found at www.tpos.co.uk. You may also contact them directly: